Termes et conditions

These terms and conditions (together with any other documents referred in these Terms and Conditions) set out the terms that apply to your use of the website www.myface.eu, any sub-domains and any other websites operated by Myface, and also include sales services by mail, phone or costumer services provided by Myface.

You must read these Terms and Conditions carefully and make sure that you understand the website and the brand. Please note that by using the website you agree to be bound by these Terms and Conditions. If you don’t accept these Terms and Conditions, you will not be able to finish your purchase and you should leave the website as soon as possible. If you continue to use the website, we will take this as your acceptance of these Terms and Conditions.

Terms and Conditions are subject to change, for the latest version of these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website, e-mail, telephone and others.



We are Myface, brand represented by Supercosmic Portugal Uni Lda, with it’s place of business at  Rua Alto das Chaquedas nº 182 4400-356 Vila Nova de Gaia, Portugal.

When you purchase one of our products with our sales assistants, you are buying directly from Myface, all products are the property of the brand.

We reserve the right to discontinue or make changes to the product whenever necessary and without prior notice.


 When you visit and use Myface website, you are communicating with us electronically and you agree on all agreements, notices, disclosures, and other communications that we sent to you electronically satisfy any legal requirement that the same communications be in writing.

Please keep in mind that you are responsible for all electronic communications and content sent from your electronic advisers to us and you must use our website for lawful purposes only. 


Registration may be required in order to use the Website.

Registrants are required to provide certain information and to select a password to be used to create and access their accounts. This password and other registration details should be kept safe and not shared with anyone. Registrants may voluntarily provide additional information in the registration process to personalize their accounts.

Registrants may access their accounts to view their profile information as well as transaction information by clicking the icon on the home page of the Site after logging in.

Contact details submitted by registration, website forms, and other communication channels in interaction with Myface are collected and will be treated for communication purposes and marketing campaigns.

Buyers may cancel their registration and account at any time. For your security, requests to terminate accounts must originate from the registered email account at Myface addressed to [email protected]. Under no circumstances will a cancellation request received via the phone or otherwise be accepted.


Prices are ex-works and always refer to a single unit. Legal tax and fees must be subsequently added to the price. Myface reserves the right, without prior notice, to discontinue products or change specifications and prices on products.


The packaging is included in the price. If custom packaging specification is required, the customer should instruct when placing the order and it will be charged accordingly.


To place an order, the customer has to provide valid company details such as Billing Name, Billing address, VAT number (company registration number, or resale number). TAX exemption for EU companies is valid when existing VAT and correspondent Billing address is presented.


Proformas will be sent by the customer service team and should be verified by the customer as a form of approval of the described content. In the absence of a signature and stamp, by making a deposit, the customer is approving the described content of the proforma.

A 50% deposit minimum is required to start the production of customer’s order and the balance payment prior to shipping. A 60% deposit is required to start the production of orders with custom products. We reserve the right to negotiate a deposit higher than 60% for large value orders.

Payment must be made by account transfer (in Euro € for the Euro account and USD $ for the Dollar account) and a confirmation (receipt) of the transfer must be sent by e-mail to [email protected].

 All products are the property of Myface until payment in full is received. Myface reserves the right to defer the dispatch date until the balance of the order is received.


We are able to provide a shipping quote if required by the customer.

If the delivery logistic service is provided by us, the shipping costs will be calculated depending on the packing size, weight, and delivery location.

Shipping quotes are valid for 8 weeks from the date of issue of the quote. Myface reserves the right to update the shipping quote after this period. All shipping arranged by Myface is subject to insurance. Shipping fees will be charged separately from the product(s) value, upon request of shipping services. You must require these costs before the beginning of the purchase.

Standard shipping quotation includes door-to-door, drop off service only. If a different service or urgent delivery is required, the customer must clearly request it when placing the order and will be charged accordingly. The assembly of pieces or other services is not included in this service.

The delivery also can be handled by the customer, in these cases, all the details regarding the transport must be provided to our sales assistant. 



Production lead time is 8 weeks for standard products. Delivery time is not included. For products with custom specifications or for orders of large quantities, Myface reserves the right to agree with the customer on a different lead-time.

Myface is not responsible for the delay in production time if there is a failure in submitting the confirmation (receipt) of the transfer.

Lead time for orders with COM/COL products only starts once the fabric arrives at our facilities and is properly identified. Myface is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the customer.

Lead time for orders with custom products only starts upon signature by the client of the technical drawings provided by Myface.

MYFACE reserved the right to change the lead time without prior notice.



All products are carefully packed and inspected prior to shipment. According to the existing conventions (CMR (1956), Warsaw (1929) / Montreal (1999), Brussels (1924), CIM (1970), the receiver on receipt of the goods shall verify their conditions with the carrier and keep the package.

 POD must be signed with reservations. In case of apparent damage, the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages. In case of no apparent damage, the customer must mention on POD - “received the goods but will be checked the state”. In this case, the customer has a maximum of 7 days, after delivery, excluding Sundays and holidays, to claim.

MYFACE is not responsible for damage caused by handling, loading, or unloading by people acting on behalf of the customer. Whenever the Incoterms of the order are EXW, Myface is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.

Any damage should be communicated to Myface during the first 48 hours after receiving the order; photographic and video evidence of the damages should be sent via email to [email protected]. Failure to report concealed damage within 48 hours of reception may result in the denial of the claim. Proving that any damage in the piece(s) caused by the transport requires replacement, Myface compromises to exchange the damaged part or complete piece(s) within a period agreed with the customer.

It is MANDATORY that Myface collects the damaged part or complete piece(s) to replace it with a new one(s). All products must return in their original packaging (box, protections and others) it should be accompanied by the purchase invoice. If the customer chooses to transport the product(s) by his own methods or means, Myface will be free of any charges or responsibility for events that might occur during transportation, and the customer is responsible for handling all the logistics in the carrier or collector and for the replacement of the damaged part(s) or complete pieces(s).


It is mandatory to keep the product packing for a minimum period of 7 working days. All other claims will be handled on a case-by-case basis.


No returns will be accepted without written consent from Myface. Unauthorized returns will be refused at the customer’s expense.


Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 50% restocking fee for standard orders will be applied to any cancellations received after the order issue date.

To proceed with any change in your order, you have 5 working days after the purchase confirmation to contact our customer service team. Due to the nature of customized orders, we will not be able to accept changes or order cancelations.


Myface does everything to ensure the photographs and other relevant information on the website truly represent the original products, some variations are possible due to the nature of the products, and materials, as well as the manual production methods, required. For all the reasons previously explained, images on the catalog, official marketing material, or website may vary from the final product.

 Some modification in coloring, precision detailing of metalworking could happen in two or more pieces manufactured in separate orders, which means that we do not guarantee the exact same finishes in this situation.

Myface is free of committing any design improvement without notification.

All products are shipped in packaging suitable for this purpose, which prevents any damage.


For every custom order, the customer should always ask for advice from our customer care team to confirm the viability of materials finishes, dimensions, and prices. Myface is not responsible for customer’s choices that in the end do not work well.

In case of need, to modify a requested item, its finish or quantity, or any other error, in the order, you have 5 working days after the purchase confirmation to contact our customer service.

Due to the nature of your customized order, and the fact that they have been specially created for you, the lead time may be affected.

Any questions regarding our fabrics and finishes should be clarified prior to the purchase of the piece.


Our fabrics have a 5-year warranty and have all been fully tested in the different outdoor environments they might face including UV protection;

If you have changed a product or has had it changed by third parties, Myface warranty does not cover it.

Claims for defects as a result of the shipping process handled by the customer are not covered under Myface warranty.

Claims for defects as a result of the shipping process handled by Myface are covered in Myface warranty.

When issues arise, Myface reserves the right to decide on a case-by-case basis.



Dealer internet websites may neither advertise nor in any way display the Myface name, logo, product images, or any other branded company symbols or information without prior written consent from the company. Dealer websites may not display pricing on Myface pieces, promotional offers, discounts, or value statements (e.g. lowest price in town). Please contact Myface for further company guidelines on internet usage.