Terms and conditions


These Terms and Conditions (along with any other documents referred in these Terms and Conditions) set out terms that apply to your use of the website www.myface.eu, any sub-domains and any other websites operated by Myface, and also include sales services by e-mail, phone or costumer services provided by Myface.

You must read these Terms and Conditions carefully and make sure that you understand the website and the brand. Please, note that by using the website you agree to be around by these Terms and Conditions. If you don’t accept these Terms and Conditions, you will not be able to finish your purchase and you should leave the website as soon as possible. If you continue to use the website, we will take this as your acceptance of these Terms and Conditions.

Terms and Conditions are subject to change, for the latest version of these Conditions please see it online on our website. These Conditions can be saved electronically or printed by all users of our website. Whilst they remain posted on our website, these conditions will apply to all transactions carried out via our website, e-mail, telephone and others.



We are Myface, brand represented by Supercosmic Portugal Uni Lda, with it’s place of business at Rua Alto das Chaquedas Nº 182 4400-356 Vila Nova de Gaia, Portugal.

When you purchase one of our products with our sales assistants, you are buying directly from Myface. All products are the property of the brand.

We reserve the right to discontinue or make changes to the product whenever necessary and without advanced notice.


By visiting and using the Myface website, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

Please, keep in mind that you are responsible for all electronic communications and content sent from your electronic advisers to us and you must use our website for lawful purposes only.


Registration may be required in order to use the website.

Registrants are required to provide certain information and to select a password to be used to create and access their accounts. This password and other registration details should be kept safe and not shared with anyone. Registrants may voluntarily provide additional information in the registration process to personalize their accounts.

Registrants may access their accounts to view their profile information as well as transaction information by clicking the icon on the home page of the site after logging in. Contact details submitted by registrations, website forms, and other communication channels in interaction with Myface are collected and will be treated for communication purposes and marketing campaigns.

Buyers may cancel their registration and account at any time. For your security, requests to terminate accounts must originate from the registered email account at Myface addressed to [email protected]. Under no circumstances will a cancellation request received via the phone or otherwise be accepted.


Prices are ex-word and always refer to a single unit. Taxes and legal fees must be added to the price at a later date. Myface reserves the right to discontinue products or change product specifications and prices without prior notice.


Packaging is included in the price. If a customized packaging specification is required, the customer must give instructions when ordering and the price will be charged accordingly.


To place an order, the customer must provide valid company data, such as the billing name, billing address, VAT number (company registration number or resale number). The tax exemption for EU companies is valid when the existing VAT and the corresponding billing address are submitted.


Proformas will be sent by the customer service team and must be checked by the customer as a form of approval of the content described. In the absence of a signature and stamp, by making a deposit, the customer is approving the content described on the proforma.

A minimum deposit of 50% is required to start production of the customer's order and the balance must be paid before shipment. A 60% deposit is required to start production of orders with personalized products. We reserve the right to negotiate a deposit of more than 60% for large orders.

Payment must be made by bank transfer (in Euro € for the Euro account and in USD $ for the dollar account) and a confirmation (receipt) of the transfer must be sent by email to [email protected].

All products are the property of Myface until full payment is received. Myface reserves the right to postpone shipping details until the balance of the order has been received.


We can provide a shipping quote if the customer requests it.

If the delivery logistics service is provided by us, the shipping costs will be calculated according to the size of the package, the weight, and the place of delivery.

Shipping quotes are valid for 8 weeks from the date the quote is issued. Myface reserves the right to update the shipping quote after this period. All shipments organized by Myface are subject to insurance. Shipping fees will be charged separately from the value of the product(s), upon request for shipping services. The user must request these costs before starting the purchase.

The standard shipping quote only includes the door-to-door delivery service. If a different service or urgent delivery is required, the customer must request this when placing the order and will be charged accordingly. Assembly of parts or other services are not included in this service.

Delivery can also be made by the customer. In these cases, all transportation details must be provided to our sales assistant.


Production time is 8 weeks for standard products. Delivery time is not included. For products with customized specifications or large quantity orders, Myface reserves the right to agree to a different production time with the customer.

Myface is not responsible for a delay in production time if there is a failure to submit the transfer confirmation (receipt).

The delivery time for orders with COM/COL products only starts when the fabric arrives at our premises and is duly identified. Myface cannot be held responsible for delays in production or any misuse of the fabric if it is sent without identification by the customer.

The delivery period for orders with personalized products only starts from the time the customer signs the technical drawings provided by Myface.

MYFACE reserves the right to change the delivery time without prior notice.


All products are carefully packed and inspected before shipment. Upon receipt of the goods, the consignee must check their condition with the carrier and retain the packaging.

 The POD must be signed with reservations. In the event of apparent damage, the customer must open the goods in front of the carrier and mention the damage on the POD. The customer must keep the goods at their final destination and retain the packaging. If there is no apparent damage, the customer must state on the POD - "received the goods but the condition is to be checked". In this case, the customer has a maximum of 7 days after delivery, excluding Sundays and public holidays, to complain.

MYFACE is not liable for damage caused by handling, loading, or unloading by persons acting on behalf of the customer. Where the Incoterms of the order are EXW, Myface is not liable for loss or damage in transit. If visible or concealed damage occurs in transit, immediately notify the carrier responsible for delivery with the initial notification of intention to file a claim.

Any damage must be reported to Myface within the first 48 hours of receipt of the order; photographic and video evidence of the damage must be sent by email to [email protected]. Failure to report hidden damage within 48 hours of receipt may result in the claim being rejected. Proving that any damage to the part(s) caused by transportation requires replacement, Myface undertakes to exchange the damaged part(s) or the complete part(s) within a period agreed with the customer.

Myface MUST collect the damaged part or the complete part(s) to replace them with new ones. All products must be returned in their original packaging (box, protectors, and so on) and must be accompanied by the purchase invoice. If the customer chooses to transport the product(s) by their methods or means, Myface will be exempt from any charges or responsibility for events that may occur during transportation, with the customer being responsible for handling all logistics at the carrier or collector and for replacing the damaged or complete part(s).


The product packaging must be kept for a minimum of 7 working days. All other complaints will be dealt with on a case-by-case basis.


No returns will be accepted without Myface's written consent. Unauthorized returns will be refused at the customer's expense.


The goods are manufactured upon receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 50% restocking fee for standard orders will be applied to any cancellations received after the order issue date.

To make any changes to your order, you have 5 working days after confirmation of purchase to contact our customer service team. Due to the nature of custom orders, we cannot accept order changes or cancellations.


Myface makes every effort to ensure that the photographs and other relevant information on the website truly represent the original products, and some variations are possible due to the nature of the products and materials, as well as the manual production methods required. For all the reasons explained above, the images in the catalog, in the official marketing material, or on the website may vary from the final product.

Some changes in coloring, and precision metalwork details may occur in two or more pieces manufactured in separate orders, which means that we do not guarantee the same finishes in this situation.

Myface is free to make any design improvements without notification.

All products are shipped in suitable packaging, which prevents any damage.


For each customized order, the customer should always ask our customer service team for advice to confirm the feasibility of materials, finishes, dimensions, and prices. Myface is not responsible for any choices made by the customer that does not work out in the end.

If you need to modify an item ordered, its finish or quantity, or any other error in the order, you have 5 working days after confirming the purchase to contact our customer service team.

Due to the nature of your personalized order and the fact that it has been created especially for you, the delivery time may be affected.

Any questions regarding our fabrics and finishes should be clarified before purchasing the garment.


Our fabrics have a 5-year guarantee and have all been fully tested in the different outdoor environments they can face, including UV protection;

If the product has been modified by the customer or a third party, the Myface guarantee does not cover it.

Claims for defects resulting from the shipping process carried out by the customer are not covered by the Myface warranty.

Claims for defects resulting from the shipping process carried out by Myface are covered by the Myface warranty.

When problems arise, Myface reserves the right to decide on a case-by-case basis.


Dealer websites may not advertise or display the Myface brand name, logo, product images, or any other symbols or information in any way without the prior written consent of the company. Dealer websites may not display Myface part prices, promotional offers, discounts, or value statements (e.g. lowest price in town). Please contact Myface for further guidance from the company on the use of the Internet.